Refund policy
We want you to have the right fit and the best possible experience with your fitze Ring.
Here you'll find everything you need to know about cancellations, size exchanges, refunds, replacements, damaged or incorrect orders, sizing and delivery.
Quick Overview
Can I cancel my order?
Orders cannot be cancelled once placed.
Can I exchange my Ring for another size?
Once your final Ring size is confirmed, size exchanges are not available.
Can I return my Ring if I change my mind?
Returns or refunds are not available for change of mind, incorrect size selection or personal preference.
What if my Ring arrives damaged, defective or incorrect?
Contact fitze within 24 hours of delivery. We'll review the issue and provide the appropriate resolution where the claim is approved. Please keep the Ring, original packaging, and all included accessories in their original condition while your replacement request is being reviewed.
Should I use the sizing kit?
Yes. We strongly recommend using the complimentary sizing kit and wearing your selected size for at least 24 hours, including overnight, before confirming your final Ring size.
Exchanges & Ring Sizing
Can I exchange my fitze Ring for another size?
Size exchanges are not available once your final Ring size has been confirmed.
fitze Ring sizes may differ slightly from standard Ring sizes, which is why we provide a complimentary sizing kit before your final Ring is dispatched.
We strongly recommend wearing your chosen sizing Ring for at least 24 hours, including during the day and while sleeping, before confirming your size.
Once confirmed, your Ring size is final.
What if I selected the wrong size?
Incorrect size selection does not qualify for an exchange, return or refund.
Finger size can naturally change throughout the day depending on temperature, hydration, activity, sleep, travel and weather conditions. Please test your sizing Ring throughout the day and overnight before making your final selection.
What if I'm between two sizes?
Test both sizes during normal daily activities and overnight.
Choose the size that gives you the best balance between a secure fit and all-day comfort. Your Ring should stay securely in place without rotating excessively or sliding off easily, while still being comfortable to remove. Ensure the ring is not too tight.
Can I exchange my Ring for another colour, finish or model?
Exchanges for a different colour, finish, size or model are not available.
If fitze sends a product different from your confirmed order, this will be treated as an incorrect order. Please contact us within 24 hours of delivery.
Do I need to return my sizing kit?
No. Your sizing kit does not need to be returned.
Refunds
Does fitze offer refunds?
fitze Ring purchases are not eligible for return or refund for:
- Change of mind
- Incorrect size selection
- Personal preference
- Change of preferred colour, finish or model
As the fitze Ring is a personal wearable designed for continuous skin contact, opened or used Rings cannot be returned for change-of-mind or personal-preference reasons.
This does not affect support available for products that are damaged, defective, incorrect or otherwise qualify for a remedy under applicable law.
Damaged, Defective or Incorrect Orders
What if my Ring arrives damaged or incorrect?
Please contact fitze within 24 hours of delivery if your product:
- Arrives damaged
- Is incomplete
- Is a different size, model or finish from your confirmed order
- Is not as described
- Arrives in a materially tampered condition
Email: team@fitze.ae
Please provide:
- Your name
- Registered email address / phone number
- Order number
- Ring serial number
- A short description of the issue
- Photos or videos where applicable
- Phone model where relevant
Please keep the Ring, original packaging, and all included accessories in their original condition while your replacement request is being reviewed.
Hardware Warranty
What if my Ring develops a hardware fault after delivery?
Your fitze Ring is covered by a fitze 12-month limited warranty from the date of purchase.
If your Ring develops a hardware fault or defect during the warranty period, please contact fitze support. Our team may guide you through troubleshooting and, where required, arrange for the Ring to be inspected.
If a hardware fault covered under the fitze Ring Hardware Warranty is verified, fitze will provide the applicable warranty resolution, which may include replacement, subject to the warranty terms.
The warranty does not cover accidental damage, misuse, tampering, unauthorized modification, normal wear and tear, or other exclusions specified in the fitze 12-month limited warranty.
What happens after I report an issue?
Our support team will review your case.
Depending on the issue, we may request additional information, photographs or videos, guide you through troubleshooting, review relevant device information or arrange for the Ring to be inspected.
Once reviewed, fitze may provide a replacement or another appropriate resolution, in accordance with the applicable terms and warranty.
Replacements
What is covered under replacement?
Your fitze Ring comes with a fitze 12-month limited warranty.
During the warranty period, a replacement may be provided where the Ring has a verified hardware fault or defect covered under the fitze Ring Hardware Warranty, subject to troubleshooting, inspection and approval.
The warranty does not cover accidental damage, misuse, tampering, unauthorized modification, normal wear and tear, or other exclusions specified in the fitze Ring Hardware Warranty.
How does a replacement work?
Where a replacement is approved:
1. Collection & Inspection
Your Ring will usually be collected within 1-4 business days and sent for a quality inspection. Please keep the Ring, original packaging and all included accessories in their original condition while your request is being reviewed.
2. Eligibility Confirmation
Our quality control team will inspect the Ring to confirm whether it qualifies for replacement.
3. Replacement Dispatch
If approved after inspection, your replacement Ring will usually be dispatched within 2-5 business days, subject to stock availability.
The process is typically completed within 10 business days. Additional time may be required if the same Ring model, size or finish is unavailable.
If the Ring does not pass inspection
If the Ring is found to have been damaged through misuse, tampering, unauthorized modification or another condition not covered under the fitze fitze 12-month limited warranty, the replacement request will be declined.
If our quality control team is unable to identify the reported hardware fault or defect during inspection, the replacement request will also be declined.
In either case, the original Ring will be returned to you, if collected.
What Ring will I receive?
Where possible, your replacement will be the same model, size and finish as your original confirmed order.
If the same Ring is unavailable, our team will contact you with the available resolution.
What do I need to return?
The complete set must be returned, including the Ring, original packaging, charging dock, charging cable, and all other accessories supplied with your order in its original condition.
Please do not send anything to fitze before receiving return instructions.
When may a replacement not be approved?
A replacement may not be approved if inspection shows that the issue is not covered under the fitze Ring Hardware Warranty, including:
- Misuse or improper handling
- Accidental or physical damage
- Unauthorized modification or repair
- Tampering
- Normal wear and tear
- Damage or conditions otherwise excluded under the fitze Ring Hardware Warranty
- Fraud, abuse or misrepresentation
A replacement may also be declined if our quality control team is unable to identify or verify the reported hardware fault or defect during inspection.
In such cases, the original Ring will be returned to you.
All replacement requests are subject to review, verification and the applicable 1-year fitze Ring Hardware Warranty.
Shipping & Delivery
How long does delivery take?
Typical UAE delivery timelines are:
Sizing Kit: 2–5 business days
fitze Ring after size confirmation: 2–7 business days
These are estimated timelines and may be affected by public holidays, weather, courier delays, operational disruptions or high-volume periods.
Can I change my delivery address?
Please contact fitze within 12 hours of placing your order if you need to change your delivery details.
If your order has already been shipped, we may not be able to modify the delivery address.
How can I track my order?
Tracking information may be provided through email via a courier tracking link.
Orders containing multiple products may arrive separately.
Returns & Shipping
Who pays for return shipping for an approved defective or incorrect product?
For an approved damaged, defective or incorrect-product claim within the UAE, fitze may arrange or cover standard return shipping.
Please contact us and receive return instructions before sending your Ring back.
fitze cannot be responsible for products lost or damaged where a return shipment is independently arranged without our instructions or approval.
What if I'm outside the UAE?
Return, replacement and warranty logistics are currently not supported outside the UAE.
Please contact our support team for assistance.
Need Help?
Email: team@fitze.ae
WhatsApp: +971501647874
When contacting us, please include your name, registered phone number/email address and order number so we can assist you faster.
Nothing in this policy limits rights available under applicable UAE consumer protection laws. In the event of any conflict between this customer-facing policy and the detailed fitze Ring legal terms, the detailed legal terms will apply, subject always to applicable law.